General Abbreviated Rules for all services
If you have any queries, concerns or issues please contact us as we are always happy to help in any way we can. We reserve the right to change these Terms at will.
- We do not tolerate any abuse of our network in any way. This includes using our systems or services for spam or any other form of illegal activity. We reserve the right to terminate your accounts immediately should we find this. We actively work with anti-spam agencies and the authorities relating to illegal internet use like child pornography, child abuse, animal cruelty etc. Should this be the case no refund of monies will be given
- We do not monitor individual emails, web usage or content and believe in your rights to freedom of internet use. However, we do monitor usage patterns of users and groups of users in order to manage our own usage policies. We also adhere to legal guidelines to provide information to authorities only if they have the necessary legal right and/or court order to request this.
- We do not have access to your passwords or payment details - these are all encrypted, even to us. We will require proof of identity by means of sample questions under circumstance where information may be sensitive (e.g., billing, password changes etc).
- We will not share your personal information, including email address, with anyone else. All data we store is in compliance of the Data Protection Act and is securely encrypted at all times.
- We are unable to refund monies on certain services such as but not limited to Dedicated Servers and any such new services that incur a cost to the business
- We reserve the right to charge interest at 1% per month on outstanding amounts. Payment for our services are generally in advance.
- We will not terminate your services unless we have failed to gain a response from you within a reasonable time frame. Services will be permitted to continue in the interest of maintaining your services and not to inconvenience you where possible.
- We reserve the right to change package features without notice should we feel that we have a need in order to improve stability of servers and services for customers
- We reserve the right to remove credit from customer accounts without notice should we feel that orders are fake, fraudulent orders
- We reserve the right to decide if any monies should be refunded for any service